Publish Date: Feb 24, 2023
Location: Canada: British Columbia – Victoria
Company: Worldline
Agency for Neurodivergent Applicants: Focus Professional Services Inc.
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world – and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled NOC Team Lead looking to make a real impact on the world, join our journey!
The NOC Analyst is responsible for the detection, isolation, and resolution of monitoring alerts for all the components of our hosted platform. The NOC Analyst will execute a blueprint aimed at providing a high level of service availability across all platforms by utilizing the monitoring tools, automation, and log analytics allowing visibility into the technology stack. This is achieved by displaying a passion for the technology and ambition for learning while focusing on proactive and holistic approaches to continuously improving the customer experience.
• 24×7 monitoring of the platforms
• Shift of 3 pm to 11 pm PT or 1 pm to 9 pm PT
• Actively participate in shift coverage to maintain proper staffing levels
• Ensure maximum possible service availability and performance of all platforms
• Analyze problem areas and coordinate corrective actions before services are impacted
• Manage site crises/events by following Incident Management procedures and leading the NOC response
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to provide clear, concise technical documentation of issues in applicable data systems
• Aptitude to work with both operations engineers and software developers on cross-functional teams
• Demonstrate initiative and self-motivation as well as sound time management
• Technical troubleshooting and problem-solving skills with strong attention to detail
• In-depth knowledge of monitoring, automation, and log analytics such as SolarWinds, Grafana, PRTG, Elastic or similar tools
• Exposure to scripting tools such as Powershell
• Solid understanding of Windows and applications built on the .NET Framework and core Microsoft technologies
• Versed in supporting the use of APIs using tools such as Postman and markup languages like JSON or XML
• Relational database experience such as MySQL or MS-SQL
• Required: B.S. degree in Computer Science or equivalent experience
• Proven track record working in a NOC environment
• Able to strategically manage multiple projects simultaneously and comfortable with a dynamic, fast-paced work environment
• Proven experience in supporting mission-critical applications on a global scale a plus
• Experience working and collaborating with Software Delivery teams
• Experience managing projects and team workloads are required
At Worldline, we are dedicated to helping our people unlock their full potential – both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline – wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
Please email careers@focusps.ca by 5:00 PM, March 24, 2023, with a copy of your resume to begin the application process.